standard voip features
advanced voip features
- Automated Attendant Service
- Voicemail to Email
- Fax to Email
- Roaming Number
- Call Recording
- Call Logging and Reports
- Incoming and Outgoing Call Restrictions
why voip?
Many ask this question. The answer is simple.
VOIP (Voice Over Internet Protocol), allows a company to have a full featured phone system at a lower monthly cost, and with less hardware investment.
A centralized system eliminates the need to buy an expensive PBX system, which traditional land line based systems require to add any business features such as voicemail boxes and automated attendant services.
VOIP systems are fully scalable, and are not limited by the number of physical lines available in a business location.
advantages
Lower Monthly Cost
Customized Services
Centralized Hardware
Easily Expandable
Eliminates Hardware Upgrades
- how does it work?
VOIP systems use the internet's established traffic routes to send phone calls, as opposed to traditional land line services.
As an example, to call a business located in Calgary from Winnipeg using a traditional phone system, your call would begin on the MTS network, cross Saskatchewan using the SaskTel network, enter the Bell Network in Alberta, and finally arrive in Calgary. Each of these networks that the call travels on, charges a fee for that call. That means that your final cost is determined by the total fees of all the networks involved in the call. That is why long distance charges increase the further away the destination is.
Using a VOIP system, the call starts in Winnipeg with the VOIP provider, enters the Internet, and ends with the local company in Calgary. This way of terminating a call lowers the cost, as the call is only ever handled by 2 parties, the VOIP company sending, and the receiver's local provider.
- what do i need?
VOIP phone systems are connected to the provider over a high speed Internet connection. Types of connections that are compatible are DSL, Cable, Fiber, T1 or partial T1, and some wireless broadband. Satellite and cellular connections do not work well with VOIP because of the delays in their systems.
Most phones can be made to work with a VOIP provider using an ATA (Analog Telephone Adaptor), however, to fully benefit from all the features available to VOIP subscribers, an actual VOIP enabled phone is preferable.
- Is it reliable?
The flexibility of VOIP systems adds to their reliability. Commercial clients often use redundant Internet connections to support their VOIP phone system, that way they have almost non-existent downtime on both their phone systems and Internet services.
For smaller companies or individuals, a VOIP system can be programmed to use fallback numbers such as an individuals cell phone to transfer calls to if it detects the VOIP connection is down.